In submitting content through the ODP, links to sample sites the Client likes are for general information purposes only and assist ElijahClark.com with the design of the Client's custom website. The functionality and detail of the sample sites will not be duplicated unless such functionality and detail are specifically included and itemized in ElijahClark.com' invoice and do not infringe upon the intellectual property rights of others.
The design and content layout are completed by the designer and presented to the Client for approval. After the Client approves the website, the website will go live. The ElijahClark.com QC team may review the text before site goes live to correct any possible errors. ElijahClark.com will not be held liable for accuracy of information, typos, or spelling errors in any of the content approved by the Client and published on the website. Client will be notified by email that the website is now live.
Client understands, agrees and acknowledges that ElijahClark.com does not guarantee a time frame for completion of ANY custom website. A custom website cannot be completed without submission of complete content, design approvals and participation from the Client. If Client continues submitting additional content throughout the design process, the design time frame is increased. If Client does not submit complete content and ElijahClark.com is not able to start or complete the custom website design, Client is still responsible for all fees incurred including, but not limited to, set-up, enhancement and monthly hosting charges that begin accruing from date of sale. If Client's website requires custom programming, functionality, flash, e-commerce or the use of a database, the overall development time will be extended.
Client is provided with a space holder immediately after sale. Upon request, Client is also provided with an optional welcome website shortly after the initial sale. The welcome website is a temporary website Client can modify and send customers to while the custom website is being built. Client may choose not to have a welcome website if so desired
9. CLIENT APPROVAL
Client is responsible for testing the functionality of the website upon ElijahClark.com' request for approval, and notification that the website has been completed. This includes, but is not limited to, functionality of all website pages, database, e-commerce store, payment functions, galleries, forums etc. Upon Client approval of the website to go live Client agrees services have been rendered and functionality of website has been tested and approved by Client.
The Client understands and agrees that if the Client does not respond within 5 business days to ElijahClark.com' request for approval and notification that the website has been completed, the website along with the functionality of the website and services rendered, will be deemed to be approved by the Client, and the website will be taken live "as-is".
The Client understands and agrees that if the Client does not respond to requests for missing information a final notification will be sent to the Client. If the Client does not respond within 5 business days to ElijahClark.com' notification or requests for missing information, the website, along with the functionality of the website and the services rendered, will be deemed to be approved by the Client, and the website will be taken live with the missing information "as-is" or "under construction".
In the event that ElijahClark.com completes all of the work per the original sale and database write ups, ElijahClark.com reserves the right to move the site live and deem the work to be completed without Client's permission if Client will not give approval of the work.
10. WEBSITE CHANGE REQUEST
ElijahClark.com agrees to build a website and/or database to specifications quoted per the original sale and original invoice. Any additions or changes requested outside of the scope of the original sale, either prior to the custom website going live, or after the site has gone live, will be billed at ElijahClark.com' standard hourly rate. ElijahClark.com is not obligated to complete Client requests or changes outside of the scope of work on the original invoice. If ElijahClark.com does not agree to Client requests or changes, Client is still obligated to pay all fees incurred and due.
11. DATABASE/PROGRAMMING
ElijahClark.com does not guarantee a time frame for completion of ANY custom database or custom programming. A custom "Database Specifications Summary" may be presented to the Client. ElijahClark.com agrees to complete the database design according to the specifications outlined. If the Client does not object or respond to the Database Specifications Summary in writing within 5 business days it will be deemed to be accepted by the Client and ElijahClark.com may proceed with development of the custom database as outlined. A Database Specifications Summary may not be presented to the Client for purchase of pre-built database modules and e-commerce store modules.
If Client requests changes to a pre-packaged database, pre-built database module, or e-commerce store module, changes are to be billed to Client at ElijahClark.com' standard hourly rate. There is no guarantee that changes made by ElijahClark.com to a pre-packaged database, pre-built database module, or e-commerce store module will work. Client agrees charges are valid and agrees to pay for all fees incurred for Client's requested changes to pre-packaged databases, pre-built databases modules, or e-commerce store modules. Once work has begun on a database or custom programming there is No Refund if cancelled.
Client is responsible for testing the functionality of the website upon ElijahClark.com' request for approval and notification that the website has been completed. This includes, but is not limited to, testing the functionality of the custom database or programming. Upon Client approval of the website to go live, Client agrees services have been rendered and functionality of website has been tested and approved by Client.
ElijahClark.com will instruct Client as to the use of the custom database and the inputting of data related to such database. However, data entry is the sole responsibility of the Client. If the Client requests ElijahClark.com to enter data into the database, the Client will be charged, and agrees to pay, for such data entry at ElijahClark.com' standard data entry rates.
12. E-COMMERCE/STORES
Client is required to submit store content via ElijahClark.com' content spreadsheet. ElijahClark.com will input up to 20 products free of charge. The Client will be provided with instructions to input any additional products into the store. If the Client requests ElijahClark.com to enter additional products exceeding the original 20, the Client will be charged, and agrees to pay, for each product added to the store at ElijahClark.com' standard product-entry rates. The e-commerce store module is pre-built and any changes to the look or functionality of the pre-built store require custom programming. The Client will be billed at ElijahClark.com' standard hourly rate for requested changes. (See Database/Programming)
Client is responsible for testing the functionality of the e-commerce store upon ElijahClark.com' request for approval and notification that the website has been completed. This includes but is not limited to testing the payment functionality. ElijahClark.com is not responsible for functionality of third-party services such as, but not limited to, merchant account, or gateway. Upon Client approval of the website to go live, Client agrees services have been rendered and functionality of website has been tested and approved by Client.
13. ENHANCEMENTS TO WEBSITE
Client may purchase enhancements to the website at the time of initial sale or anytime thereafter. Enhancements to the website may include, but are not limited to, custom programming, database, flash, e-commerce, logos, galleries, rollovers, etc. Client's requests for enhancements to the original sale will be due and billed separately and at the time of request. The monthly hosting fee will be adjusted according to the enhancements requested or the hosting package selected by Client.
Some enhancements such as, but not limited to, flash, custom programming, functionality, etc, may require that a specifications summary be presented to the Client. If the Client does not object to the specifications summary within 5 business days, the summary will be deemed to be accepted, and ElijahClark.com will proceed with the development as outlined. Once work has begun on enhancements purchased by the client there is No Refund if cancelled. Enhancements or additional services purchased after the initial sale are separate purchases and are in addition to and separate from the original sale. If a client cancels an enhancement the original sale is not cancelled.
14. EXPIDITED SERVICES
While ElijahClark.com does not guarantee a time frame for the completion of any custom website, it may offer an optional expedited service to Client for a fee. Expedited service is not available for all accounts and all requests for expedited service must be approved by ElijahClark.com at its sole discretion. Client understands and agrees that Client's use of expedited service does not guarantee that Client's website including its corresponding design, enhancements, databases, e-commerce stores, flash, etc, will be completed more quickly than they would be without the use of the expedited service. The expedited service fee only ensures that ElijahClark.com will make reasonable efforts to more quickly assign designers and programmers to the account in an effort to facilitate development than would be the case under the ordinary developmental process.
The successful use of expedited service is contingent upon Client's timely acceptance of the Terms of Service, payment of any and all fees due, completion of the Online Design Packet (ODP), acceptance of any project specification documents prepared by ElijahClark.com and Client's timely cooperation with ElijahClark.com in any solicitation for information related to the website's development.
If expedited service is offered to Client by ElijahClark.com, Client may be presented with an estimated date of completion. Client understands and agrees that such estimated dates of completion are estimates only and may apply only to one particular element of the website, i.e. database, flash, e-commerce, design, and not necessarily to multiple elements of the website or to the website collectively. Under no circumstances will ElijahClark.com guarantee the respective portion or portions of the website subject to the estimated date of completion to be completed sooner than the estimated date of completion. Should circumstances arise that make it impossible to complete the portion or portions of the website that are subject to the estimated date of completion by the estimated date of completion, including but not limited to Client failure to provide ElijahClark.com with requested information in a timely manner, ElijahClark.com reserves the right to change the estimated date of completion accordingly or to cancel the expedited services and refund a portion of the expedited service fee to Client. In no case shall the portion of the expedited service fee to be refunded be greater than fifty percent (50%) of the expedited service fee. Regardless of whether work is completed by the estimated date of completion, Client remains liable to ElijahClark.com for any and all other charges related to the website's development.
15. CALL MONITORING AND RECORDING PRIVACY STATEMENT
As part of ElijahClark.com' commitment to providing the best possible service ElijahClark.com may monitor and record phone calls answered by ElijahClark.com and made by ElijahClark.com. ElijahClark.com may also archive recorded voice mail messages. ElijahClark.com records calls for training purposes, to improve customer service, and to ensure an accurate record of Client calls, which may be needed to support transactions that take place over the phone. This allows ElijahClark.com to identify how ElijahClark.com can better serve its customers.
As an ElijahClark.com Client, you agree to conduct your business in a legal and professional manner. Client understands that all information, data, text, software, music, sound, photographs, video, messages and other material (Content) on Client's website is the sole responsibility of the Client. Client is fully responsible for all website content and agrees to hold ElijahClark.com harmless in the event of third parties' legal issues brought against Client for Client's business practices. ElijahClark.com retains the right to terminate any accounts that are in violation with the letter or spirit of this TOS. ElijahClark.com may also at its sole discretion and at any time, discontinue providing services, or any part thereof, with or without notice. If an account is terminated by ElijahClark.com for a TOS violation the Client is not eligible for a full refund and any refund is subject to the Cancellation Fee and Refund Policy. (See Termination)
17. PAY BY PAYPAL By using ElijahClark.com 's pay by PayPal, Inc. ("PayPal") option ("Pay by PayPal"), You can purchase ElijahClark.com Software and Services using PayPal. In consideration for the Software and Services purchased by You and provided to You by ElijahClark.com , You agree to allow PayPal to debit the full amount of this transaction from Your PayPal account balance or the Preferred Funding Source You established with PayPal, which is non-refundable. It is Your responsibility to keep Your PayPal Account current, to have available funds in it and to have Your PayPal Account backed by a valid credit card. You agree that PayPal and ElijahClark.com will not be responsible for payments that fail to go through as a result of Your Funding Source no longer existing, or holding insufficient funds. If for any reason PayPal is unable to withdraw the full amount owed for the Services provided, You agree that PayPal and ElijahClark.com may pursue all available remedies in order to obtain payment. You agree that if the transaction is returned unpaid, You will pay a service charge of $25.00 or the maximum amount allowed by law, which may be debited from Your account by PayPal or charged to Your Preferred Funding Source. By clicking the box labeled "I agree" to the terms of the Pay by PayPal terms, You authorize the information provided to be used for the creation of an electronic funds transfer (EFT), and You authorize a debit of THE FULL AMOUNT of Your order from Your PayPal Account or Preferred Funding Source.ElijahClark.com expressly reserves the right to deny, cancel or transfer any domain name registration that it deems necessary, in its discretion, to protect the integrity and stability of the registry, to comply with any applicable laws, government rules or requirements, requests of law enforcement, in compliance with any dispute resolution process, or to avoid any liability, civil or criminal, on the part of ElijahClark.com , as well as its affiliates, subsidiaries, officers, directors and employees. ElijahClark.com also reserves the right to freeze a Service during resolution of a dispute.
19. USE OF CLIENT INFORMATION
Client hereby agrees that any information or ideas submitted to ElijahClark.com by any means may be used by ElijahClark.com without compensation or liability to Client for any purpose whatsoever, including but not limited to, developing websites, databases, e-commerce and developing, manufacturing and marketing other products. This provision does not apply to Client content or to personal information that is subject to ElijahClark.com' Privacy Policy.
Client herby gives permission to ElijahClark.com to use samples or links to Client's custom website designed by ElijahClark.com for marketing and advertising purposes, including but not limited to, use in ElijahClark.com' online portfolio.
20. THIRD-PARTY SERVICES
From time to time third parties may offer services or software to ElijahClark.com' clients, clients may request the use of third-party services or software, or ElijahClark.com may suggest the use of third-party services or software to its clients. Use of such third-party services will be at Client's own risk and subject to the terms and conditions of those third parties. It is Client's sole responsibility to ensure that the use of third-party services or software complies with third-party terms of use and licenses, these Terms of Service, and any and all applicable laws. Client assumes full responsibility for, and releases ElijahClark.com from, any and all liability associated with the use of third-party services or software. ElijahClark.com does not represent nor warrant that use or access to any third-party services will be compatible, uninterrupted, error free, without defects or that Client will be able to access ElijahClark.com' services. Client also agrees that ElijahClark.com is under no obligation to provide Client with any enhancements, updates, or fixes to make ElijahClark.com' services accessible through any third-party applications or services, including third party hosting services. ElijahClark.com is under no obligation whatsoever to provide support or service for websites hosted on third party servers or non-ElijahClark.com server
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